A lot of problems are solved by technology in the logistics industry. Whether its trucking services or ride-sharing, technology has transformed every area. Smartphones have spared none, and the logistics and transport sector isn't an exception. This sector has been harnessing the power of smartphones for various usages for as long as all the other sectors.
Based on the World Economic Forum, the fact that customers purchase more online has an impact on the parcel industry, where the extent of B2C exchange is required to ascend from 29% in 2014 to 36% in 2018.
The logistics industry truly requires a digital transformation. These days an ever-increasing number of SMB organizations are entering the online market to build their visibility & compete with the global ones.
Challenges faced in Logistics app
If you own a logistics company or managing the supply chain of it, keeping track of workers, vehicles, and several consignments adds few operational challenges
- an immediate escalation in demand from the customer's end
- Chaotic & unruly drivers with negligent instincts
- Inadequacy of modest inventory management
- unorganized teamwork between drivers and the suppliers
It is also noticed that confronting the demand of the clients remains one of the top challenges faced by Supply chain managers. Some of the other challenges faced by the owners are enhancing the business processes and cutting down transportation costs.
Features of Logistics app
Real-time tracking
If you are a startup and planning an app like Uber, then real-time tracking and Maps are vital features among others. However, the main aim of those types of applications is to lower down the difficulty of drivers & shippers all long ways to reach the load safely at destinations.
For the shippers, an app like Uber for trucking should be equipped with Maps feature along with supported routes & real-time tracking information, which is undoubtedly what drivers anticipate from an Uber-like application for trucking. On the other hand, the functionality of real-time is vital for the long-haul trucking as it grants the shippers to record the live location of trucks.
GPS feature helps the user to track down the current location of a driver on a live map & guides them in better productivity.
Integrating Security tools
In all the industries, Security is above all and logistics is one of those industries. Security tools will assure that all your transactions performed within a marketplace are secure and safe. These security tools provide:
- Verification of an identity
- Sex offender registry check
- National criminal records check
- Global watchlist check
One of the great tools for integrating your marketplace is Checkr. Checkr provides smooth API integration, and some of its best features are:
- Criminal classification
- Reporting and analytics
- Screening status
- 24/7 support
- Sharing reports with your team
Messaging and chat APIs
Communicating with your customers is one more vital form of your marketplace. By linking a chat or messaging API, you'll power-up customer satisfaction with desirable features of messaging. Some of the features offered by messaging and chat APIs are:
- Full conversation history
- Notifications
- Email and SMS fallback
- Activity history and dashboard
- Customizable design
- Single conversation view
- Real-time messaging
Payment Integration
Startups must consider this next essential feature to create a logistics app. This feature grants users to pay online through their mobile applications. It is necessary to add a payment integration option to pay the delivery service directly from an app. You can also include multi-card options like debit cards, credit cards, e-wallets like Google Pay for offering a more seamless experience to your users.
Customer support
This will help you in managing your logistics marketplace within a single platform, building reports, handling customer surveys and benchmarks. Zendesk is one of the best customer support apps in the market. If offers
- Chat & messaging systems
- More than 100 integrations with third-party apps
- Powerful metrics and reports
- Customers facing web interface
Trip history
To keep away from loads of issues, there is a trip history of shipment in the application, which is essential to accommodate, while building up an app like Uber for long-haul trucking. Shippers, as well as drivers both, can quickly track their freight and past shipping details in an application. With definite trip history, application users can easily take records of shipping details.
This feature guides the users in keeping track of the total trips of the vehicles. It also lowers down the burden to organize plenty of papers to audit the trip history of cars.
Conclusion
These features assure your logistics business performing on all outskirts. With these power-packed functionalities, your very own logistics application can convey an actual spurt in operational proficiency and efficiency without the significant expense overheads. This offers you the chance to get an unrivaled competitive edge and remain important to moving client preferences of the present occasions.
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